Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to to request a refund or replacement.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a refund or replacement, you can contact us at hello@kafejnica.com.
If your refund or replacement is accepted, we’ll send you a notification. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@kafejnica.com.
Damages, defects, and incorrect items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. To process your claim, we'll ask for photos or video evidence of the issue. Once verified, we'll offer a full refund or a replacement — no need to ship the item back.
Change of mind / Exchanges
We do not accept returns for change of mind. All sales are final unless the item arrives damaged, defective, or incorrect.
Exceptions / non-returnable items
Certain types of items cannot be returned or refunded, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-refundable.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@kafejnica.com.
PACKAGE THEFT & DELIVERY RESPONSIBILITY
We do everything we can to get your Kafejnica order to you safely and on time. Once your package leaves our roasting partner's facility, it is in the hands of the shipping carrier (USPS, UPS, or FedEx).
AFTER DELIVERY IS CONFIRMED
Once your package is marked as "Delivered" by the carrier, responsibility transfers to the recipient. We are unable to replace or refund orders that have been successfully delivered and subsequently stolen.
IF YOUR PACKAGE IS MISSING
If your tracking shows "Delivered" but you have not received your order:
1. Check your mailbox, porch, building entrance, and with neighbors.
2. Wait 24 hours — carriers occasionally scan packages early.
3. Contact your local post office or carrier with your tracking number.
4. File a report with USPS (usps.com/help/claims.htm) or your local carrier.
5. Consider filing a police report for mail theft.
After completing these steps, email us at hello@kafejnica.com. We will do our best to assist, but we cannot guarantee replacement for packages confirmed as delivered.
HOW TO PROTECT YOUR DELIVERY
— Ship to a work address or a location where someone is home
— Use a P.O. Box or UPS Access Point for added security
— Check your renters or homeowners insurance — many policies cover package theft
QUESTIONS?
Contact us at hello@kafejnica.com.