Shipping policy
KAFEJNICA — EST. 1857
Every Kafejnica accessory is carefully selected and shipped directly to your door.
We source our products directly from certified artisan manufacturing partners worldwide. No warehouses, no middlemen — just premium pieces shipped straight to your door. Here is what to expect after you place your order.
OUR COMMITMENT TO QUALITY & SUSTAINABILITY
To maintain our competitive prices and reduce our carbon footprint, we ship our products exclusively and directly from our partner manufacturing workshops. Each piece is personally inspected before dispatch to ensure it meets our quality standards.
Shipping & Delivery Policy
1. Our Two Product Lines
Kafejnica carries two distinct lines with different shipping processes.
If you order both, they will arrive in separate packages.
Coffee Accessories (Line 1)
| Ships from: | Artisan partners worldwide (via CaiNiao) |
| Delivery to: | Worldwide — all countries |
| Estimated time: | 10–15 business days (USA) · 15–25 business days (rest of world) |
| Shipping cost: | FREE on all orders |
| Tracking: | Full tracking number provided within 1–3 business days |
Specialty Coffee (Kafejnica Blends) (Line 2)
| Ships from: | California, USA |
| Delivery to: | United States only |
| Estimated time: | 5–10 business days total (2–5 days processing + 1–5 days transit) |
| Shipping cost: | FREE on all orders within the USA |
| Tracking: | Full tracking via USPS / UPS / FedEx |
| ⚠️ MIXED ORDERS: If your cart includes both coffee and accessories, you will receive two separate tracking numbers and two packages on different timelines. This is normal — both are on their way. |
2. Accessories — Worldwide Shipping
How it works
Every accessory in our collection is sourced directly from our vetted manufacturing partners. Each piece is inspected at the origin facility before dispatch. This direct-from-maker model is how we keep our prices competitive and our quality high.
Delivery times by region
| Region | Estimated Delivery | Shipping Cost |
| 🇺🇸 United States | 10–15 business days | $0.00 — FREE |
| 🇨🇦 Canada | 10–18 business days | $0.00 — FREE |
| 🇪🇺 Europe | 10–20 business days | $0.00 — FREE |
| 🇲🇽 Mexico | 10–18 business days | $0.00 — FREE |
| 🌏 Rest of World | 12–25 business days | $0.00 — FREE |
Shipping carriers for accessories
Orders are fulfilled through Choice logistics and CaiNiao Global network, which delivers via local postal carriers in the destination country:
• USA: CaiNiao US Standard → handed to USPS for last-mile delivery
• Canada & Mexico: CaiNiao Global → local postal carrier
• Europe: CaiNiao Global → DHL / local postal carrier
• Rest of World: CaiNiao Selection → local carrier
Processing time
Orders are processed and dispatched within 1–3 business days of payment confirmation. You will receive your tracking number by email within this window.
Why 7–15 days?
We ship directly from our manufacturing partners — not from a local warehouse. This is how we keep prices significantly lower than retail and avoid the markup layers that drive up costs. We believe a few extra days of delivery time is a fair trade for a premium product at a fair price.
3. Specialty Coffee — USA Only
Our coffee is roasted fresh-to-order in Temecula, California. Every bag is roasted after your order is placed, then shipped directly to your door at peak freshness.
Coffee shipping timeline
| Stage | What happens |
| Order placed | Your blend is queued for roasting |
| Days 1–5 (business) | Coffee is roasted, packaged with your order |
| Days 2–5 (business) | Shipped via USPS / UPS / FedEx |
| Total estimated | 5–10 business days from order to door |
🇺🇸 Coffee ships within the United States only.
International coffee orders cannot be processed at this time.
We are working so that you can enjoy the taste of our coffee. If you are outside the USA and love coffee, check out our accessories — they ship worldwide.
Fresh roasted — no stock
• Coffee is roasted to order — not pulled from sitting inventory
• This means processing takes 2–5 business days before shipping
• Expedited / overnight shipping is not available for coffee orders
• Coffee orders cannot be cancelled after roasting has begun
Some of our most exclusive artisan pieces are released in limited production runs. These items are available by reservation only. We announce release dates through our News section and via email.
- How it works: Sign up for our newsletter to be notified of upcoming premium releases. Once a release goes live, submit your reservation request. We will review all requests and notify you via email once your reservation is confirmed.
- Shipping: Once your reservation is confirmed and processed, your item will be prioritized for artisan inspection and dispatch.
4. Tracking Your Order
You will receive a shipping confirmation email with your tracking number as soon as your order ships. For mixed orders (coffee + accessories), you will receive two separate tracking numbers.
| Product Line | Tracking Method |
| Accessories | CaiNiao tracking link — updates every 24–48 hours |
| Coffee | USPS / UPS / FedEx tracking number — real-time updates |
Tracking by line
Tracking not updating?
It can take 24–72 hours after dispatch for tracking to show movement. This is normal — the package is in transit between sorting facilities. If your tracking shows no movement for more than 7 business days, contact us at hello@kafejnica.com.
5. Customs & Import Duties
Kafejnica ships internationally for accessories. International orders may be subject to customs duties and import taxes in the destination country. These fees are the responsibility of the buyer and are not included in our prices or shipping charges.
What to expect
• Customs fees vary by country and product category
• Most countries have a de minimis threshold below which no duties apply
• USA: Generally $800 de minimis for most accessory orders
• EU: €150 threshold; orders above may attract VAT at import
• Mexico: MXN $1,000 (~$50 USD) de minimis for most goods
| If you are unsure about customs requirements in your country, we recommend checking with your local customs authority before ordering. |
6. Delays & Exceptions
While we strive to deliver within the estimated windows, some situations can cause delays beyond our control:
• Customs clearance processing in the destination country
• Peak shipping seasons (Chinese New Year: Jan–Feb, Black Friday: Nov–Dec)
• Extreme weather events or natural disasters
• Local carrier capacity issues
If your order is significantly delayed (more than 5 business days beyond the estimated window), please contact us and we will investigate with the carrier on your behalf.
7. Lost, Stolen or Damaged Orders
Package marked 'Delivered' but not received
Please check with neighbors, building management, or any secure delivery locations first. Wait 24–48 hours as carriers sometimes mark packages early. If still not located, contact us at hello@kafejnica.com and we will open an investigation.
Package arrived damaged
Take photos and video of the damaged packaging and product before opening fully. Email us the photos within 7 days of delivery. We will send a replacement at no charge if the damage is confirmed as a shipping issue.
Order never arrived
If your order tracking shows it was delivered but you never received it, or if tracking stops updating for more than 10 business days, contact us within 30 days of the estimated delivery date. We will work with the carrier to resolve the issue.
8. Questions? We're Here.
| Email: | hello@kafejnica.com |
| Response time: | Within 24 hours, Monday through Friday |
| Website: | kafejnica.com |
